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Language Access Information

Language Access Information
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Get Free Language Assistance

  • English: Call (800) 342-3736 for free help in your language.
  • Español (Spanish): Llámenos al (800) 342-3736 si necesita ayuda gratis en su idioma.
  • 中文 (Chinese): 請給我們打電話號碼 : (800) 342-3736, 要求免費的語言協助服務。
  • Русский (Russian): Чтобы получить бесплатные переводческие услуги, позвоните, пожалуйста, по следующему номеру: (800) 342-3736
  • Kreyòl ayisyen (Haitian-Creole): Tanpri rele nou nan (800) 342-3736 pou jwenn sèvis èd gratis nan lang.
  • Bengali: অনুগ্রহ করে বিনামূল্যে ভাষা সহায়তা পরিষেবার জন্য আমাদের ফোন নম্বরে 1-800-342-3736 ফোন করুন।
  • 한국어 (Korean): 전화 (800) 342-3736 로 무료 언어 지원 서비스를 요청하십시오
  • Polski (Polish): Aby skorzystać z usług bezpłatnej pomocy językowej, prosimy o kontakt telefoniczny pod numerem (800) 342-3736.
  • Italiano (Italian): Chiamare il (800) 342-3736 per assistenza linguistica gratuita.
  • Yiddish: ביטע רופט אונז אויף  800-342-3736 פאר אומזיסטע הילף מיט שפראך
  • Arabic: يرجى الاتصال بنا على الرقم 3736-342-800 للحصول على خدمة المساعدة اللغوية مجاناً

Translate Website Content

If you are using a desktop or laptop and would like to translate website content into a different language, please access your browser’s settings.

Directions on how to change your preferred language using the four main browsers are available via the below links:

What is Language Access?

On October 6, 2011, Governor Cuomo issued Executive Order 26, directing state agencies to provide language assistance services (translation and interpretation) to people of Limited English Proficiency (LEP). LEP individuals are identified in a Language Access Plan developed by each agency.

Interpretation versus translation

Interpretation is spoken and translation is written. Affected agencies should provide an interpreter for any language. This service is primarily provided by phone. They should also translate select vital documents into specific languages. The languages are those that agencies identify in their plans as the most widely used by LEP individuals who access their services.

Vital Documents

What is considered a vital document? The U.S. Department of Justice Language Access Assistance Guide states that “vital written documents" include, but are not limited to:

  • consent and complaint forms
  • intake and application forms with the potential for important consequences
  • written notices of rights
  • notices of denials, losses, or decreases in benefits or services
  • notices of disciplinary action
  • signs
  • notices advising LEP individuals of free language assistance services

Top Ten Languages

Based on US Census data the following are the top six languages spoken in New York State:

  • Arabic
  • Bengali
  • Chinese
  • Haitian-Creole
  • Italian
  • Korean
  • Polish
  • Russian
  • Spanish
  • Yiddish

This may change over time. Some agencies may also choose to add additional languages based on their experience and other federal requirements.

Statewide Language Access

If you would like to obtain more information about language access at all New York State agencies, visit the New York State Division of Human Rights Language Access Page.

Language Access Coordinator

Each agency has a Language Access Coordinator to oversee the agency's Language Access Plan. The Deputy Secretary of Civil Rights in the Governor's Office will make sure each agency complies with the order.

Agencies also have uniform documents to help people identify the services that are available. Posters, notices, and complaint forms are all the same, so people can easily identify and recognize them.

Language Access Plan

A Language Access Plan sets forth the actions to be taken by the agency to ensure meaningful access to their services. This include but not limited to the list of translated document and languages available, total staff with language access skills and ability, training plan, annual monitoring plan, and outreach strategies.

Below are language access plans for all state agencies that provide direct services to the public. The plans are effective May 30, 2019. Agencies update their Language Access Plans plans every two years.

Feedback

Our goal is to provide you with satisfactory translation and interpretation services. If you feel you have been denied any available translated documents or interpretation service and would like to submit a complaint, please contact us at (800) 342-3736 or complete and submit the Access to Language Assistance Complaint Form by mail or email to:

Department of Financial Services
Consumer Assistance Unit
1 State Street
New York, NY 10004
Email: [email protected]

繁體字 (Traditional Chinese)

紐約州政府的金融服務政策提供語言服務援助的所有個人,服務和方案。我們的目標是為您提供滿意的筆譯和口譯服務。如果你已經否認有任何可用的翻譯文件或口譯服務,並希望提出申訴,請,在 (800) 342-3736與我們聯繫。

此外,網上的語言版本獲得援助的投訴表格可在英語,下列語言:中文(繁體),海地克里奧爾語,意大利語,韓語,波蘭語,俄語和西班牙語。

(下載並打印) 或  (或填寫在線表格)

Kreyòl ayisyen (Haitian-Creole)

Eta New York Depatman politik SèvisFinansye se pou ofri asistans pou aksèlang nan tout moun ki sèvis, ak pwogram yo. Objektif nou se bay ou ak tradiksyon satisfezan ak sèvisentèpretasyon. Si ou yo te refize nenpòtki disponib tradui dokiman oswa sèvisentèpretasyon, e ta renmen soumèt yon plent, tanpri kontakte nou nan (800) 342-3736.

Anplis de sa, yon vèsyonsou entènètnan fòmAksèplent Lang Asistans ap disponib nan lang angle ak lang sa yo: Chinwa (Tradisyonèl), kreyòlayisyen, italyen, koreyen, polonè, ris, ak panyòl.

(download epi enprime) oswa (oswa ranpli sou entènèt fòm)

Italiano (Italian)

Il New York Dipartimento di Stato di politica di servizio finanziario è quello di fornire l'accesso all'assistenza delle lingue a tutti gli individui, servizi e programmi. Il nostro obiettivo è quello di fornire con la traduzione soddisfacente e servizi di interpretariato. Se le è stato negato tutti i documenti disponibili tradotti o servizi interpretazione e vorrei presentare un reclamo, vi preghiamo di contattarci al (800) 342-3736.

Inoltre, una versione online del modulo di denuncia di accesso Lingua assistenza saràdisponibile in inglese e nelle lingue seguenti: Cinese (tradizionale), haitiano-creolo, italiano, coreano, polacco, russo, spagnolo e tedesco.

(Scarica e stampa) (compilare il modulo on-line)

한국어  (Korean)

금융 서비스정책의뉴욕국무부는모든개인, 서비스및 프로그램에언어액세스지원을제공하는것입니다. 우리의목표는만족번역및 통역서비스를제공하는것입니다. 당신은가능한번역문서또는통역서비스를거부하고있으며불만을제출하려는경우, (800) 342-3736로 문의하시기바랍니다.

또한, 언어 액세스 지원 관련 이의 신청서의 온라인 버전은 영어로 사용할 수 있으며 다음 언어 : 중국어 (번체), 아이티 크리올어 - 크리올, 이탈리아어, 한국어, 폴란드어, 러시아어, 및 스페인어가 지원됩니다.

(다운로드 및 인쇄) 또는 (온라인 양식을 작성)

język polski (Polish)

New York State Department polityki finansowej usług jest pomoc dostępujęzyka do wszystkich osób, usługi programów. Naszym celem jest zapewnić Państwuzadowala jącetłumaczeńpisemnych i ustnych. Jeślio dmówionow szelkich dostępny chprzetłuma czonych dokument ówlub usługitłumaczeń ustnych i chcesz złożyć skargę, proszę o kontakt na (800) 342-3736.

Ponadto, wersja online Access Language Pomocy formularza skargi będzie dostępna w języku angielskim i językach: chiński (tradycyjny), Haiti Creole-, włoski, koreański, polski, rosyjski i hiszpański.

(Pobrać i wydrukować) lub (wypełnić formularz on-line)

Русский  (Russian)

ШтатНью-ЙоркДепартаментафинансовойполитикислужбыявляетсяоказаниепомощиязыкадоступаковсемлицам, услуги программ. Нашацельзаключаетсяв предоставленииВамс удовлетворительнымписьменногои устногоперевода. Есливамбылоотказанов любомдоступномпереводедокументовилиустногопереводаи хотелибыподатьжалобу, пожалуйста, свяжитесьс намипо (800) 342-3736.

Кроме того, онлайн-версияПомощьЯзыкформужалобы Access будетдоступнанаанглийскоми наследующихязыках: китайский (традиционный), гаитянскийкреольский, итальянский, корейский, польский, русскийи испанскийязыки.

(Загрузка и печать) или (заполнить онлайн форму)

Español (Spanish)

The New York Departamento de Estado de Servicios Financieros de la políticaes proporcionar asistencia lingüística acceso a todas las personas, servicios y programas. Nuestro objetivo es ofrecerle traducción satisfactoria y servicios de interpretación. Si le han negado los documentos disponibles traducidos o servicio de interpretación y desea presentar una queja, por favor comuníquese con nosotros al (800) 342-3736.

Además, una versión en línea del formulario de Access Language queja de Asistencia estará disponible en Inglés y siguientes idiomas: chino (tradicional), haitiano-criollo, italiano, coreano, polaco, ruso y español.

(Descargar y Imprimir) o (llene el formulario en línea)

Bengali

নিউইয়র্ক স্টেটের নীতি অনুযায়ী সরকারি সেবা এবং কার্যসূচিতে ভাষা সহায়তা প্রদান করা হয়ে থাকে। আপনি যদি মনে করে থাকেন, আপনাকে পর্যাপ্ত অনুবাদ সহায়তা প্রদান  করা হয়নি অথবা অনূদিত নথি থাকা সত্ত্বেও আপনাকে দিতে অস্বীকার করা হয়েছে, তাহলে অনুগ্রহ করে আপনার মতামত জানানোর জন্য আমাদের অভিযোগ ফর্মের ব্যাপারে যোগাযোগ করুন।