

The Department has learned that scammers may be using our name, letterhead, email domain and/or phone number to contact consumers. These contacts are not connected to DFS in any way, and the people or companies using our name and information are not authorized to do so.
DFS is also aware of a scam in which a consumer receives a call about a bank or credit union “case” being “prosecuted” by DFS against the consumer. The caller identifies himself as either being from DFS or the Inspector General’s office, and requests personal information from the consumer. These calls are fraudulent. The callers are trying to get your personal information to gain access to your money or for other fraudulent purposes. DFS is not making these calls and is not asking other agencies to make these calls.
DFS has also been notified that scammers posing as money transmitters, lenders, consultants, and other providers of financial services have created counterfeit licenses and other documents on DFS letterhead which appear to be issued by DFS. DFS did not issue these documents.
DFS licenses all New York state-licensed and state-chartered financial institutions including banks, credit unions, mortgage bankers and brokers, licensed lenders, money transmitters, check cashers, budget planners, as well as insurance companies. Visit our Who We Supervise page to see if a person or company is licensed by DFS.
File a complaint with DFS if you have been the victim of a scam involving a financial product or service. To file a complaint, visit www.dfs.ny.gov/complaint.
The Department is aware that there has been an uptick of coronavirus (COVID-19) scams being spread on social media and websites and via emails and texts. Learn more in our Coronavirus Information for Consumers section.
If you are unable to find the answer to your questions here, check our FAQs. If you are still having trouble, you can file a complaint or contact us for further assistance: