DFS answers questions and takes complaints about financial products

DFS can answer questions about financial products and services in New York. If you have a question, need help with a financial product, or want to file a complaint against a financial institution or an insurance company, contact us.


DFS staff speak on a variety of financial subjects including foreclosure, student loans, banking, credit, and debt, health insurance, avoiding ID Theft and other scams, and senior Issues, like long-term care and elder financial exploitation.

Educated and supported New Yorkers make good financial decisions
DFS recognizes that educated, supported and informed New Yorkers make the best financial decisions. Providing the following financial educational information is just one part of this effort.

Auto Insurance

What you need to know about shopping for auto insurance, filing insurance claims and obtaining a lien release on a paid-off car loan.

Bail Information

Bail is an amount of money, set by a court, that a defendant must pay to obtain their release from jail before trial.

Banking and Sending Money Safely

Learn about bank accounts, cashing checks, transmitting money safely, safely using an ATM, and more.

Credit and Debt

Learn more about credit cards, borrowing, dealing with debt collectors, and understanding your credit report and credit score...

Disaster and Flood Resources

Get the help you need following a disaster or flood...

Health Insurance

Learn more about health insurance, your rights, how to manage surprise medical bills, comment on proposed insurance rate increases, and more.

Help for Homeowners and Tenants

Get help with a foreclosure, learn more about shopping for a mortgage and title insurance, report a vacant property, and more.

Holocaust Claims

The HCPO provides free assistance to Holocaust victims and their heirs, to recover assets lost, stolen, or sold under duress between 1933 and 1945.

Life Insurance

Learn more about life insurance, annuities, and what you need to know to understand your options and comparison shop.

Scams, Schemes, and Frauds

Learn how to recognize and report scams and suspected fraud and what you can do to avoid becoming a victim.

Small Businesses

Resources for small business owners, including the Healthy NY program, wage bond information, and other small business resources.

Student Protection

Learn about financing your education, loan forgiveness, deferment debt relief, and more.

Other Government Agencies Who Offer Help

Many New York State agencies offer free, unbiased information and assistance and access to interactive applications available to all New Yorkers. In addition to this Department, the following agencies offer help connecting to information, literacy materials, support and outside organizations that can help.

Statewide Office of Financial Inclusion and Empowerment (SOFIE)
SOFIE Moves New York's Economic Justice Efforts Forward
The Statewide Office of Financial Inclusion and Empowerment (SOFIE) strengthens the Department’s mission to protect and empower all New York consumers and advance economic justice.

PRINT A BROCHURE DFS publishes printable brochures on many financial subjects

DFS can provide translations and interpreters in many languages

The DFS Hotline is staffed Monday - Friday, from 8:30 AM to 4:30 PM. Call us at (800) 342-3736.

  • Español (Spanish): Llámenos al (800) 342-3736 si necesita ayuda gratis en su idioma.
  • 中文 (Chinese): 請給我們打電話號碼 : (800) 342-3736, 要求免費的語言協助服務。
  • Русский (Russian): Чтобы получить бесплатные переводческие услуги, позвоните, пожалуйста, по следующему номеру: (800) 342-3736
  • Kreyòl ayisyen (Haitian-Creole): Tanpri rele nou nan (800) 342-3736 pou jwenn sèvis èd gratis nan lang.
  • Bengali: অনুগ্রহ করে বিনামূল্যে ভাষা সহায়তা পরিষেবার জন্য আমাদের ফোন নম্বরে 1-800-342-3736 ফোন করুন।
  • 한국어 (Korean): 전화 (800) 342-3736 로 무료 언어 지원 서비스를 요청하십시오
  • Polski (Polish): Aby skorzystać z usług bezpłatnej pomocy językowej, prosimy o kontakt telefoniczny pod numerem (800) 342-3736.
  • Italiano (Italian): Chiamare il (800) 342-3736 per assistenza linguistica gratuita.
  • Yiddish: ביטע רופט אונז אויף  800-342-3736 פאר אומזיסטע הילף מיט שפראך
  • Arabic: يرجى الاتصال بنا على الرقم 3736-342-800 للحصول على خدمة المساعدة اللغوية مجاناً

Learn more about Language Access.