HCPO: Frequently Asked Questions

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Frequently Asked Questions

Who can file a claim with the HCPO?

Are only residents of New York State eligible for the services of the HCPO?

What types of claims can be filed with the HCPO?

Where can I get assistance with other types of claims not handled by the Holocaust Claims Processing Office (HPCO)?

Does it cost anything to file a claim with the HCPO?

What is the difference between the HCPO and the private entities accepting claims?

What happens after I file my claim to the HCPO?

Can the HCPO guarantee the return of my assets?

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Who can file a claim with the HCPO?

  • Anyone with reason to believe that assets – bank accounts, insurance policies, and/or works of art – belonging to them or to a relative currently remain dormant, unpaid, or lost as result of Nazi persecution between January 1, 1933 and May 9, 1945 may submit a claim to the HCPO. 

Are only residents of New York State eligible for the services of the HCPO?

  • No, you do not have to be a resident of New York State to seek our assistance.
  • The HCPO accepts claims from any state or from any country. 

What types of claims can be filed with the HCPO?

  • The HCPO accepts claims for bank accounts, insurance policies, and/or works of art.

Where can I get assistance with other types of claims not handled by the Holocaust Claims Processing Office (HPCO)?

Does it cost anything to file a claim with the HCPO?

  • No.  Claimants pay no fee for the HCPO’s services, nor does the HCPO take a percentage of the value of the assets recovered. 

What is the difference between the HCPO and the private entities accepting claims?

  • The HCPO works as a bridge between claimants and the various international compensation organizations and/or the current holder(s) of the asset be it a bank account, insurance policy or artwork.
  • Claimants pay no fee for the HCPO’s services, nor does the HCPO take a percentage of the value of the assets recovered. 
  • Our goal is to advocate for claimants by helping to alleviate any cost and bureaucratic hardships they might encounter in trying to pursue claims on their own. 

What happens after I file my claim to the HCPO?

  • After assessing the viability of a claim, the HCPO strives to document the prewar ownership, wartime loss and a claimant’s postwar entitlement to an asset. 
  • HCPO staff members undertake three types of research: (1) genealogical; (2) archival research for prewar, wartime, and postwar records; and (3) the search for the missing objects, provenance research being one component of this effort.
  • Once all of the HCPO’s research is complete, and the missing asset has been located, our role changes from that of detective to advocate and facilitator.
  • At this stage the HCPO submits claim information to the appropriate companies, authorities, museums, or organizations with the request that a complete and thorough search be made.

Can the HCPO guarantee the return of my assets?

  • Unfortunately, the HCPO cannot guarantee the recovery of assets. It is important to realize that the submission of a claim does not in any way ensure the return of any assets.

Updated 08/06/2018

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