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Auto Insurance Complaint Ranking

The DFS ranks automobile insurance companies doing business in New York State based on the number of consumer complaints upheld against them as a percentage of their total business over a two-year period. Complaints typically involve issues like delays in the payment of no-fault claims and nonrenewal of policies.

Insurers with the fewest upheld complaints per million dollars of premiums appear at the top of the list. Those with the highest complaint ratios are ranked at the bottom.

Things to Consider When Using this Ranking:

While this ranking might provide information to consider when choosing an insurance company, it should not be your only consideration. Visit our Automobile Owners Resource Center for more information on shopping for auto insurance.

2018 Automobile Insurance Complaint Ranking (based on 2017 data):

In 2017, the Department received a total of 3,367 private passenger auto insurance complaints.

Updated 11/09/2018

Department of Financial Services


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