Consumer Complaint
Use our online Consumer Complaint Form to file a complaint with DFS about an insurance company, vacant property, student loan, mortgage, foreclosure, bail agent, bank, lender, or other financial service or product. You can also check the status of a complaint, or add information, such as a Letter of Authorization (PDF), to an existing complaint. Be aware that we may share a copy of your complaint with the company or individual you are complaining about.
To get started or to add information to an existing complaint, please visit our secure Portal:
Health Insurance Premium Rate Increase: Use our Health Insurance Rate Filings Comment Form If you are a health insurance policyholder looking to submit a comment about an insurer's application for a rate increase.
Healthcare Provider Complaint
Healthcare providers should use our online Healthcare Provider Complaint Form to file a complaint about prompt payment, no fault, or workers compensation claims, or to add additional information to an existing complaint. If this is your first time using the Provider Complain Form you will need to create a portal account, then follow the prompts in Ask for Apps to request access to Provider Complaint Forms.
To get started or to add information to an existing complaint, please visit our secure Portal:
Free Help in Other Languages
Call (800) 342-3736 for free help in your language. If you need a document translated into your language, send an email to [email protected].
Learn more about how to contact DFS on our Contact Us page.
Complaint Form in Printable Format
You are strongly encouraged to submit your complaint online using our secure online Consumer Complaint Form. This will avoid delay in the handling of your paper complaint.
Paper complaint forms can be mailed to the Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.
Language Access
Our goal is to provide you with satisfactory translation and interpretation services. If you feel you have been denied any available translated documents or interpretation service and would like to submit a complaint, visit our Language Access Information page.