Use our online Consumer Complaint Portal to file a complaint with DFS about insurance companies, vacant properties, student loans, mortgages, bail, banking, lending, and other financial services. You can also check the status of a complaint, or add information, such as Letter of Authorization (PDF), to an existing complaint. Be aware that we may share a copy of your complaint with the company or individual you are complaining about.
To get started please visit our secure Portal:
Health Insurance Premium Rate Increase: Use our Health Insurance Rate Filings Portal If you are a health insurance policyholder looking to submit a comment about an insurer's application for a rate increase.
Health Care Provider Complaint
If you are a health care provider, use our online Provider Complaint Application to file a complaint about prompt payment, no fault or workers compensation claims, or to add additional information to an existing complaint. If this is your first time using the new Provider Complaint Application, you will first need to create a portal account (if you don’t already have one), and follow the prompts in Ask for Apps to request access to Provider Complaint Forms.
Consumer Complaint Form in Other Languages
You are strongly encouraged to submit your complaint online using our Secure Portal above. This will avoid delay in the handling of your paper complaint.
Paper complaint forms can be mailed to the Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.