Volume of Operations Report (VOOR)

Pursuant to §597 of the New York Banking Law, licensed mortgage bankers (Licensees) and registered mortgage brokers (Registrants) are required to file a Volume of Operations Report (VOOR) annually. To facilitate compliance with the filing requirements, the New York State Department of Financial Services (the “Department”) has developed the VOOR filing system, an online encrypted portal, that allows licensees and registrants to gain access and electronically file the VOOR.

FILING PERIOD: 2020 VOOR - APRIL 27, 2021 THROUGH JUNE 30, 2021.

• Detailed Instructions on creating an account (PDF)

• 2020 Licensed Mortgage Banker VOOR Instructions (PDF)

• 2020 Registered Mortgage Broker VOOR Instructions (PDF)

• 2020 VOOR Industry Letter (PDF)

Portal Applications and Accounts

To access the secured application, you must have a portal account. Select the Secure Portal button below to log into, or create, your portal account. (You may need to disable "pop-up" prevention software before using this application.)

DFS Portal

Multi-Factor Authentication (“MFA”) Process:

The Department has implemented a Multi-Factor Authentication (“MFA”) process for the 2020 VOOR filing. MFA is a secondary level security process which ensures that access to the Department’s systems are granted only to authorized users. The Department will employ MFA as a standard part of the VOOR user authentication process going forward. Once you log into the DFS Portal to access the VOOR, a computer-generated PIN will automatically be sent to your email. This PIN must be entered as part of DFS’s Portal login process to proceed to the VOOR filing system. Please note, the computer-generated PIN is time sensitive and expires one hour after it is issued. Once the PIN expires, you will be required to request a new PIN via the same system. MFA will be required every time you login to access the VOOR.

VOOR Administrator:

All Regulated entities required to submit a VOOR pursuant to Section 597 must designate a VOOR Administrator responsible for creating the company's VOOR Administrator access account, designating sub-users, and submitting the completed report. The VOOR Administrator will also function as the primary VOOR contact with the Department. Designated Administrators must have sufficient authority to complete the VOOR affidavit and address compliance and VOOR related supervisory issues with the Department.

General Instructions - First Time VOOR Filers

1. The designated Administrator must log into the portal in order to create an administrator account.
2. A system generated email will be sent to the Administrator to confirm or reject access to the VOOR Reporting System.
3. Once account access is confirmed/approved by the Department, the Administrator can designate sub-users to input VOOR data.
4. Kindly Note: Only the Administrator can submit the VOOR once it is ready for electronic submission.

Contact:

For VOOR related questions, contact the Department at (212) 709-3844 or (212) 709-3868.