Temporary Independent Adjuster's Permit

To help expedite the payment of insurance claims for New Yorkers affected by Winter Storm Orlena, The Department of Financial Services will issue Temporary Adjuster Permits to qualified out-of-state independent insurance adjusters.

The Governor has declared a state of emergency in the following counties: New York City (Bronx, Kings, New York, Queens & Richmond), Albany, Broome, Cayuga, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Dutchess, Essex, Fulton, Greene, Hamilton, Herkimer, Madison, Montgomery, Nassau, Oneida, Onondaga, Orange, Otsego, Putnam, Rennselaer, Rockland, Saratoga, Schenectady, Schoharie, Schuyler, Seneca, Suffolk, Sullivan, Tioga, Tompkins, Ulster, Warren, Westchester, and Yates.  The authority of the temporary permit is limited to claims for damages from Winter Storm Orlena,  in these counties only.

DFS expects insurers to:

  • Promptly process and investigate insurance claims made by claimants;
  • Allow claimants to provide as reasonable proof items such as: photographs or video recordings (without the need for a physical inspection); material samples, if applicable; inventories; and receipts for any repairs to or replacement of property; and
  • Allow claimants to make immediate repairs to damaged property if necessary, to protect health or safety.

Considering the recent increase in extreme weather and climate events, insurers are reminded to maintain adequate New York-licensed independent adjuster staff to respond to these events.

Claims adjusters should recognize that affected New York claimants may be limited in their ability to document claims due to the ongoing burdens of the COVID-19 pandemic, and assist all claimants with helpful information regarding emergency aid, tips for damage prevention, and resources for remediating damage.

In addition, insurers should be mindful of New York State COVID-related travel restrictions when applying for temporary adjuster permits. A permit will not be issued to any applicant traveling from a state with significant community spread. For the most current information on restricted states, please go to New York State Department of Health website. A permit will be issued, however, for an applicant in a restricted state if that applicant wishes to work remotely. The insurer must apply and attest that such applicant will work remotely only and will not travel to New York State or provide any adjusting services in-state.

For additional information and to submit an application for a Temporary Adjuster permit go to: Temporary Adjuster permit

To view the Governor’s statement, please go to visit this link.