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Obtaining Information from the Department of Financial Services (“DFS”)

The information that you seek may be available here, on this website.  If you believe that information is on the website but are having trouble finding it, contact webmaster@dfs.ny.gov for help.

Freedom of Information Law (“FOIL”)

The Committee on Open Government is responsible for overseeing and advising the public about FOIL, codified as New York Public Officers Law Article 6 (Sections 84-90).  More information about FOIL, and the records that are exempt from disclosure pursuant to Public Officers Law Section 87(2), are available on the website of the Committee on Open Government.

Requesting Records Under FOIL

To inspect or receive copies of records that are maintained by DFS, you must make a written request.  Your request should provide as much detail as possible about the records that you seek.

How to File a FOIL Request

You may make a written request to inspect or receive copies of records by completing an online FOIL eForm or by email, fax, or mail as follows:

Record Format

Depending upon the records that you request, copies may be made available in one of the following formats: hard copy, fax, CD, DVD (where available), zip disk (where available), or as an email attachment.  You should indicate in your request the format in which you wish the records to be provided to you.  If the copies cannot be made available in the format that you request, DFS will advise you of the available format alternatives.  If copies can be made in electronic format, but are so voluminous that they cannot be emailed, you will be advised of the cost of copying the records in an appropriate format.

Response Time

Within five business days after DFS receives your FOIL request, you will receive an acknowledgement that your FOIL request has been received..  The acknowledgement will provide you with a FOIL tracking number, which you should use whenever contacting DFS about your FOIL request, and it will apprise you of the date by which DFS anticipates responding to your request.

Certain FOIL requests may take longer to process because the records responsive to the request:

In these situations, DFS will update you on the progress of your FOIL request and will provide an estimated date by which it anticipates making a final determination of your request.

If you do not receive a communication within the designated time frame(s), you may contact DFS to check on the status of your request. Please refer to your FOIL tracking number whenever contacting us.

Fees

If there is a fee involved in reproducing the records that you request, a DFS representative will contact you and advise you of the exact cost.

No record will be disclosed until all applicable fees are paid.  Fees may be paid by check or money order, made payable to “Superintendent of Financial Services.”  Cash will not be accepted.  Please do not make payment until you have been advised of the exact cost, or your payment will be returned to you.  Your check or money order should contain the FOIL tracking number that was assigned to your request and should be sent to the DFS representative who advised you of the applicable fee.

If DFS requires more than two hours to prepare copies in response to your FOIL request, the fee charged for such preparation after the first two hours is the amount equal to the hourly salary attributed to the lowest paid DFS employee.  Preparation costs do not include search time or administrative costs.

Appointments to Inspect Records

At the time that you make your FOIL request, you may ask to inspect records in person, rather than receive copies of the records.  Records are maintained in either the New York City or Albany office of DFS and you may inspect records only in the office in which they are maintained.  After DFS receives your FOIL request, you will be contacted to make an appointment to inspect the records in person.

Contacting DFS

If you have general questions about obtaining information or submitting a FOIL request, you may call (800) 342-3736, Monday through Friday from 9:00 am to 4:30 pm.  Local calls may be made to (212) 480-6400 or (518) 474-6600.

Subject Matter Listing of Agency Records

The following is a current list of all records, by subject matter, that are maintained by DFS:

Personal Privacy Protection Law

To request records under New York Public Officers Law Article 6-A, Personal Privacy Law, please see our Privacy Policy page.

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