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Reporting Suspect Claims and Transactions

The Trusted Source

The DFS uses the Frauds Case Management System (FCMS) for insurers to submit reports online. The system requires all users establish a User ID and password. Each investigator has his/her own unique User ID and password.

For larger SIUs, we recommend that the SIU specify an individual to serve as a delegated administrator called a “Trusted Source.” The Trusted Source has the right to electronically approve new users for their SIU without DFS intervention. A Trusted Source must be a senior level person, responsible for making decisions about who should have access granted or terminated. Trusted Sources will be responsible for insuring that the DFS is notified if they plan to leave the organization or otherwise can no longer serve in this role. They will also be required to sign a user agreement acknowledging their responsibilities.

While it is possible not to have a Trusted Source in your SIU, failure to appoint one will require that you contact DFS in writing each time a new user needs to be added or a current user deleted.

The contact information for the Trusted Source or any person who wants to use the system must include name, title, office address, telephone number and email address. This individual will be notified by email or U.S. Mail of the SIU ID and instructions for signing up to use the system.

Security is organized around SIUs, not companies. DFS can grant Trusted Source privileges to up to two different people per SIU. Please be sure to indicate the level of access being requested, i.e., as a submitter or as a Trusted Source.

Individuals and Trusted Sources can sign up via the FCMS Registration Form.

If you have any questions, you may contact either John Marcone or Roy Zabala at 212-480-6074.

Portal Applications & Accounts

Insurers are encouraged to submit reports through FCMS which provides electronic acknowledgment of the submission. For access to SECURED applications, you must have a Portal account. You will also find a list of all of the DFS Secured and Guest (unsecured) applications available when you log into the DFS Portal: