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New York Consumer Guides to Health Insurers

Each year, New York State (via the DFS or Department of Health) receives complaints about health insurance companies from consumers and health care providers. Complaints typically involve issues related to prompt payment, reimbursement, coverage, benefits, rates and premiums.

The New York Consumer Guide to Health Insurers contains a ranking of HMOs and health insurance companies based on complaint statistics and enrollee satisfaction surveys and includes information on the number of successful appeals to independent external review agents. This Guide may help you when choosing a health insurance company. The Guide also contains telephone numbers for health insurance companies.

The consumer guides on this page are in electronic PDF format, and are best viewed and printed using Adobe Acrobat Reader 7.x or above.

NOTE: After 2009, the Guides were combined and titled: New York Consumer Guide to Health Insurers

New York Consumer Guides to Health Insurers (2010 - 2013)

Guides: 2009 and prior

New York Consumer Guides to HMOs

New York Consumer Guides to Health Insurers

Updated 08/28/2014

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