Need Help Now?

Call the DFS Disaster Hotline with banking and insurance problems:

1-800-339-1759

Hours: Mon to Fri, 8am to 8pm; Sat and Sun, 10am to 5pm

NOTE: On Memorial Day, the hotline hours are 10am to 5pm.

Understanding your Credit Report and your Credit Score

• Understanding Credit Report and Score

How is Your Insurance Company Responding?

See the New York State Insurers' Report Cards
(Governor's Web site - PDF)

NY Rising - New York State Sandy Help Team

Public Service Announcement

(0:32 minutes, YouTube)

855-NYS-SANDY
nysandyhelp.ny.gov

DFS Mobile Command Center

The Department sends its Mobile Command Center (MCC) to neighborhoods that were heavily affected by Storm Sandy to provide assistance with insurance issues.

See the full MCC schedule...

What Banks and Mortgage Servicers Are Doing

• Mortgage Grace Period Extended
• Banks Expediting Insurance Claim Checks
• Frequently Asked Questions About Banking Post-Sandy

Have a problem with your Insurer or Bank?

Homeowners unable to resolve disputes with insurers can
file a complaint with the Department

Learn More

• Moratorium on certain Insurance Policy Provisions
• Homeowners Resource Center
• Public Adjusters

Avoiding Storm Recovery Scams

Protect yourself from home repair and other scam artists, who may try to take advantage of unsuspecting homeowners who suffered property damage from Storm Sandy.

For more information, please visit the Governor's Web site.

• Beware of Home Repair Scams
• Charity Scams: What You Need to Know