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Auto Insurance Complaint Ranking

The DFS ranks automobile insurance companies doing business in New York State based on the number of consumer complaints upheld against them as a percentage of their total business over a two-year period. Complaints typically involve issues like delays in the payment of no-fault claims and nonrenewal of policies.

Insurers with the fewest upheld complaints per million dollars of premiums appear at the top of the list. Those with the highest complaint ratios are ranked at the bottom.

Things to Consider When Using this Ranking:

While this ranking might provide information to consider when choosing an insurance company, it should not be your only consideration. Visit our Automobile Owners Resource Center for more information on shopping for auto insurance.

2015 Automobile Insurance Complaint Ranking (based on 2014 data):

In 2014, the Department received a total of 3,872 private passenger auto insurance complaints.

Rank Company Ratio Total Complaints Upheld Questions of Fact Not Upheld Premiums Written (in Millions)
1 Progressive Max Insurance Company 0 29 0 8 21 70.055
2 Allmerica Financial Alliance Insurance Company 0 9 0 0 9 47.319
3 Chubb National Insurance Company 0 1 0 0 1 37.431
4 Travelers Commercial Insurance Company 0 5 0 0 5 27.99
5 Foremost Insurance Company Grand Rapids, Michigan 0 10 0 2 8 23.589
6 Encompass Home and Auto Insurance Company 0 4 0 2 2 22.545
7 Progressive Northern Insurance Company 0 5 0 3 2 21.823
8 Bankers Standard Insurance Company 0 0 0 0 0 21.683
9 Great Northern Insurance Company 0 0 0 0 0 20.432
10 National General Insurance Online, Inc. 0 4 0 1 3 17.221
11 Erie Insurance Company of New York 0 7 0 4 3 16.837
12 Main Street America Assurance Company 0 7 0 0 7 16.761
13 Travelers Personal Insurance Company 0 0 0 0 0 16.253
14 Essentia Insurance Company 0 2 0 0 2 14.573
15 Economy Premier Assurance Company 0 0 0 0 0 13.632
16 LM Insurance Corporation 0 2 0 1 1 12.655
17 Encompass Insurance Company of America 0 4 0 0 4 12.27
18 Automobile Insurance Company of Hartford, Connecticut 0 0 0 0 0 11.961
19 Chubb Indemnity Insurance Company 0 1 0 1 0 11.814
20 21st Century Advantage Insurance Company 0 10 0 3 7 11.422
21 TravCo Insurance Company 0 1 0 0 1 11.362
22 Encompass Indemnity Company 0 3 0 2 1 10.969
23 Unitrin Direct Insurance Company 0 4 0 3 1 10.836
24 Electric Insurance Company 0 4 0 0 4 9.612
25 Travelers Indemnity Company of Connecticut 0 3 0 1 2 9.472
26 Maidstone Insurance Company 0 5 0 1 4 9.312
27 Privilege Underwriters Reciprocal Exchange 0 1 0 0 1 9.086
28 Integon Casualty Insurance Company 0 5 0 1 4 7.116
29 National General Assurance Company 0 7 0 1 6 6.793
30 Progressive Preferred Insurance Company 0 5 0 4 1 6.765
31 American Bankers Insurance Company of Florida 0 1 0 0 1 6.549
32 Charter Oak Fire Insurance Company 0 0 0 0 0 6.548
33 Nationwide Property and Casualty Insurance Company 0 0 0 0 0 6.367
34 21st Century Indemnity Insurance Company 0 5 0 2 3 6.339
35 Countryway Insurance Company 0 1 0 1 0 5.937
36 Central Mutual Insurance Company 0 0 0 0 0 5.807
37 American Automobile Insurance Company 0 0 0 0 0 5.389
38 Truck Insurance Exchange 0 0 0 0 0 4.976
39 Mid-Century Insurance Company 0 2 0 0 2 4.602
40 Encompass Property and Casualty Company 0 1 0 1 0 4.551
41 21st Century Premier Insurance Company 0 4 0 0 4 4.262
42 Associated Indemnity Corporation 0 0 0 0 0 3.935
43 Nationwide Assurance Company 0 1 0 0 1 3.896
44 Travelers Personal Security Insurance Company 0 0 0 0 0 3.88
45 Unitrin Advantage Insurance Company 0 6 0 2 4 3.835
46 Vigilant Insurance Company 0 0 0 0 0 3.481
47 Victoria Fire & Casualty Company 0 5 0 1 4 3.265
48 National General Insurance Company 0 1 0 1 0 3.092
49 Blue Ridge Indemnity Company 0 1 0 0 1 2.974
50 Massachusetts Bay Insurance Company 0 3 0 1 2 2.91
51 Sterling Insurance Company 0 0 0 0 0 2.757
52 Integon National Insurance Company 0 2 0 0 2 2.741
53 Standard Fire Insurance Company 0 1 0 0 1 2.731
54 Cincinnati Insurance Company 0 1 0 0 1 2.637
55 Travelers Casualty Company of Connecticut 0 0 0 0 0 2.589
56 Dairyland Insurance Company 0 1 0 1 0 2.386
57 Foremost Signature Insurance Company 0 3 0 1 2 2.35
58 Trumbull Insurance Company 0 2 0 1 1 2.327
59 American Family Home Insurance Company 0 1 0 0 1 2.137
60 CSAA General Insurance Company 0 0 0 0 0 2.116
61 Property and Casualty Insurance Company of Hartford 0 1 0 1 0 1.94
62 Harleysville Preferred Insurance Company 0 2 0 1 1 1.876
63 National Surety Corporation 0 0 0 0 0 1.821
64 Harleysville Insurance Company of New York 0 0 0 0 0 1.548
65 GEICO Casualty Company 0 71 0 24 47 1.456
66 Federal Insurance Company 0 0 0 0 0 1.436
67 American Reliable Insurance Company 0 2 0 1 1 1.413
68 Response Worldwide Direct Auto Insurance Company 0 0 0 0 0 1.333
69 Fireman's Fund Insurance Company 0 1 0 0 1 1.166
70 21st Century Preferred Insurance Company 0 1 0 1 0 1.095
71 Harleysville Insurance Company 0 0 0 0 0 1.067
72 New York Central Mutual Fire Insurance Company 0.0039 97 1 34 62 256.985
73 Government Employees Insurance Company 0.0108 126 6 60 60 554.002
74 Nationwide Mutual Insurance Company 0.011 23 1 6 16 90.605
75 GEICO Indemnity Company 0.012 286 10 110 166 830.018
76 Hartford Casualty Insurance Company 0.0159 19 1 6 12 62.792
77 Preferred Mutual Insurance Company 0.016 25 1 15 9 62.514
78 Metropolitan Casualty Insurance Company 0.0213 24 2 7 15 94.098
79 Progressive Specialty Insurance Company 0.0226 53 4 21 28 176.699
80 GEICO General Insurance Company 0.0228 631 43 255 333 1882.586
81 Allstate Fire and Casualty Insurance Company 0.0231 46 8 8 30 346.324
82 Travelers Home and Marine Insurance Company 0.0235 60 7 20 33 297.877
83 Travelers Property Casualty Company of America 0.0252 12 2 4 6 79.26
84 LM General Insurance Company 0.027 31 4 11 16 148.098
85 Utica National Insurance Company of Texas 0.0272 7 1 3 3 36.742
86 Old Dominion Insurance Company 0.0292 9 1 3 5 34.237
87 Progressive Northwestern Insurance Company 0.0298 9 1 3 5 33.519
88 Progressive Casualty Insurance Company 0.03 133 10 39 84 333.292
89 Kemper Independence Insurance Company 0.0325 22 2 5 15 61.508
90 Progressive Advanced Insurance Company 0.0385 48 6 10 32 155.799
91 National Liability & Fire Insurance Company 0.039 49 2 22 25 51.301
92 Merchants Preferred Insurance Company 0.04 12 1 6 5 25.009
93 Erie Insurance Company 0.0405 20 3 4 13 74.103
94 State Farm Mutual Automobile Insurance Company 0.0427 328 54 87 187 1264.263
95 Metropolitan Group Property and Casualty Insurance Company 0.0439 23 4 5 14 91.135
96 Nationwide Insurance Company of America 0.0447 10 4 0 6 89.573
97 21st Century National Insurance Company 0.046 15 1 6 8 21.737
98 Nationwide Affinity Insurance Company of America 0.0478 46 5 7 34 104.556
99 21st Century Centennial Insurance Company 0.0505 7 1 1 5 19.795
100 Adirondack Insurance Exchange 0.0514 20 4 4 12 77.762
101 State Farm Fire and Casualty Company 0.0561 53 9 8 36 160.309
102 Hartford Underwriters Insurance Company 0.0573 25 3 4 18 52.341
103 Phoenix Insurance Company 0.0591 2 1 0 1 16.92
104 Sentinel Insurance Company, Ltd. 0.0598 7 1 3 3 16.73
105 MAPFRE Insurance Company of New York 0.0632 19 3 6 10 47.442
106 Unitrin Auto and Home Insurance Company 0.064 2 1 1 0 15.633
107 Hartford Insurance Company of Illinois 0.0644 19 3 8 8 46.602
108 Esurance Property and Casualty Insurance Company 0.0655 9 1 1 7 15.276
109 Liberty Mutual Fire Insurance Company 0.0664 158 27 54 77 406.889
110 New South Insurance Company 0.07 39 6 9 24 85.706
111 IDS Property Casualty Insurance Company 0.0712 16 1 6 9 14.038
112 Allstate Property and Casualty Insurance Company 0.073 127 30 27 70 410.957
113 American States Insurance Company 0.0737 23 6 8 9 81.406
114 Amica Mutual Insurance Company 0.0747 25 7 2 16 93.744
115 USAA Casualty Insurance Company 0.0765 37 7 13 17 91.532
116 Allstate Insurance Company 0.0878 463 76 136 251 865.759
117 Farm Family Casualty Insurance Company 0.0879 12 2 4 6 22.765
118 Hartford Insurance Company of the Midwest 0.0989 7 2 1 4 20.219
119 21st Century Security Insurance Company 0.1057 13 1 4 8 9.458
120 Ameriprise Insurance Company 0.1061 27 3 5 19 28.288
121 USAA General Indemnity Company 0.1069 36 6 14 16 56.145
122 Garrison Property and Casualty Insurance Company 0.1105 25 5 6 14 45.23
123 NGM Insurance Company 0.1119 4 1 1 2 8.939
124 Republic-Franklin Insurance Company 0.1183 1 1 0 0 8.452
125 First Liberty Insurance Corporation 0.1261 13 3 3 7 23.795
126 A. Central Insurance Company 0.131 38 4 14 20 30.523
127 United Services Automobile Association 0.1316 40 14 13 13 106.382
128 Tri-State Consumer Insurance Company 0.1354 34 2 5 27 14.774
129 SAFECO Insurance Company of Indiana 0.1358 19 6 1 12 44.18
130 Maidstone Insurance Company 0.1376 21 1 7 13 7.265
131 Metropolitan Property and Casualty Insurance Company 0.1385 3 1 1 1 7.22
132 Interboro Insurance Company 0.1389 10 1 1 8 7.198
133 Esurance Insurance Company 0.1463 23 5 4 14 34.184
134 Unitrin Preferred Insurance Company 0.1479 3 2 0 1 13.524
135 Mercury Casualty Company 0.1542 47 7 24 16 45.394
136 21st Century North America Insurance Company 0.1558 15 3 6 6 19.253
137 Utica Mutual Insurance Company 0.1566 2 1 0 1 6.388
138 American Modern Home Insurance Company 0.16 6 1 0 5 6.25
139 Titan Indemnity Company 0.1639 3 1 0 2 6.1
140 AIG Property Casualty Company 0.1711 7 4 0 3 23.385
141 Victoria Automobile Insurance Company 0.1867 4 1 2 1 5.357
142 Farmington Casualty Company 0.1879 10 2 0 8 10.644
143 Progressive Direct Insurance Company 0.2062 33 4 9 20 19.399
144 Citizens Insurance Company of America 0.2235 2 1 0 1 4.474
145 Farmers New Century Insurance Company 0.3762 7 2 1 4 5.316
146 CSAA Fire & Casualty Insurance Company 0.3798 12 5 0 7 13.164
147 Liberty Insurance Corporation 0.3809 6 2 4 0 5.25
148 Nationwide Mutual Fire Insurance Company 0.4649 4 1 2 1 2.151
149 Country-Wide Insurance Company 0.5109 327 59 88 180 115.482
150 Drivers Insurance Company 0.5136 5 1 1 3 1.947
151 Ironshore Indemnity Inc. 0.5315 2 1 1 0 1.882
152 QBE Insurance Corporation 0.5364 31 3 9 19 5.592
153 Nationwide General Insurance Company 0.5906 8 4 3 1 6.773
154 Allstate Indemnity Company 0.6104 10 4 2 4 6.553
155 Warner Insurance Company 0.6671 4 1 1 2 1.499
156 Travelers Property Casualty Insurance Company 0.7006 10 1 2 7 1.427
157 Travelers Indemnity Company of America 0.7548 4 1 2 1 1.325
158 Hartford Fire Insurance Company 0.8711 5 3 0 2 3.444
159 Peerless Insurance Company 0.9597 12 5 3 4 5.21
160 Travelers Indemnity Company 1.1243 15 6 3 6 5.337
161 Hartford Accident and Indemnity Company 1.291 9 5 1 3 3.873
162 Philadelphia Indemnity Insurance Company 1.5302 8 5 0 3 3.268
163 SAFECO Insurance Company of America 2.1516 12 4 0 8 1.859
164 Infinity Auto Insurance Company 2.6164 3 1 0 2 0.382
165 Ocean Harbor Casualty Insurance Company 3.3345 8 3 1 4 0.9
166 Permanent General Assurance Corporation 3.3384 10 5 3 2 1.498
167 Merchants Mutual Insurance Company 8.6214 6 2 2 2 0.232
168 Twin City Fire Insurance Company 19.1109 23 23 0 0 1.204
169 New Hampshire Insurance Company 1364.877 10 6 1 3 0.004
  Total: 0.03473 3872 444 1240 2188 11016.405
  Average Upheld Complaints per Company:     2.6      

 

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