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Industry Letter: Volume of Operations Report for 2015

March 10, 2016

Contact Name
Company Name
Cont. Company Name
City, State, Zip code


Institution Number:           

Dear Licensee/Registrant:
Pursuant to §597 of the New York Banking Law, your organization is required to complete a Volume of Operations Report (“VOOR”) for the 2015 calendar year.  Kindly be advised that you are required to complete the VOOR whether or not your company has closed loans or taken applications in New York State.  The VOOR must be submitted by an owner or authorized principal officer no later than May 23, 2016.

The 2015 VOOR will be accessible from 9:00am EST, Monday, March 14, 2016 to 5:15pm EST, Monday, May 23, 2016 at:  You must use the institution number and password printed above to access your 2015 VOOR.  Kindly note, subsequent to your initial submission, you are allowed one opportunity to amend the online VOOR.

It is important that you answer all questions on the VOOR.  We collect this information for several purposes, including calculation of your annual assessment fees and scheduling of onsite examinations.  Additionally, inconsistent and incomplete reporting, late submissions, and failure to file the VOOR could result in fines and/or other penalties.  Whether you opt to submit electronically or by mail, please SAFEGUARD this letter to avoid possible misuse of the password.

If you do not have access to a computer and need to complete a VOOR manually, starting March 10, 2016, please call (212) 709-3535 for forms and instructions.  Kindly allow up to three weeks for forms to arrive.  The same deadline of May 23, 2016 applies to all submissions, whether online or manual.

Additionally, entities engaging in mortgage loan servicing activities are reminded of their responsibility to file annual and quarterly Volume of Servicing Reports (“VOSRs”).

This is an official communication, which contains confidential information and should be treated accordingly.  This letter and all other Department of Financial Services correspondence should be kept in a separate file to be maintained by the licensee or registrant, at their offices, available for our review.

Very truly yours,


Rholda L. Ricketts
Deputy Superintendent


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