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Consumer Questions & Complaints

If you can't find the answer to your questions on our website, submit questions and complaints as follows:

Language Access Assistance

The New York State Department of Financial Service policy is to provide language access assistance to all individuals, services and programs. For more information, please visit our Language Access Assistance page.

Licensing Questions

Consumer Notices

External Appeals

Consumers have the right to an external appeal in certain cases where health care services are denied by an HMO or health insurer. Providers have their own right to an external appeal when these health care services are denied concurrently or retrospectively. External appeal requests must be submitted to the New York State Department of Financial Services and the Department will assign independent medical experts to review the appeal. For more information, email Externalappealquestions@dfs.ny.gov or call toll free (800) 400-8882. Please visit our External Appeals page to learn more.

FOIL Requests

The Freedom of Information Law (FOIL) pertains to the public's right to gain access to government records. Learn more about FOIL on the Department of State's Committee on Open Government website.

Information and instructions for filing a FOIL request with the DFS.

Legal Inquiries

The Office of General Counsel (OGC) is the legal arm of the DFS and drafts and reviews legislation, regulations and circular letters; conducts disciplinary and other hearings; issues legal opinions; and renders legal advice to DFS staff. You may submit your legal inquiries in writing to OGC via e-mail to counsel@dfs.ny.gov; or by regular mail to the Office of General Counsel, addressed to the One State Street office for legal inquiries related to banking, or to the 25 Beaver Street office for legal inquiries related to insurance.  The full addresses of both offices are listed below.

Please include your full mailing address, e-mail address and phone number in all inquiries.

Public Affairs & Media Inquiries

If you are a reporter and would like to speak to someone in our Public Affairs office, please call (212) 709-1691. Media inquiries can also be e-mailed to public-affairs@dfs.ny.gov

Write the Superintendent

The Write The Superintendent Form can be used to submit general questions or comments about regulatory related issues to the Superintendent of Financial Services.

Healthy New York

Healthy New York assists small business owners in providing employees and their families with health insurance. You can reach the program from 8:00 a.m. through 5:00 p.m., Monday through Friday via the HealthyNY Hotline at 1-866-HEALTHY (1-866-432-5849) or via email to askhealthyny@dfs.ny.gov

Employment Opportunities

As a premier financial regulator, the DFS offers exciting and challenging career opportunities and employs a highly experienced and professional staff of accountants, auditors, attorneys, examiners and investigators, among others. Visit our Careers page to learn more.

DFS Offices & Locations

New York City

NOTE: The 25 Beaver Street location of the New York State Department of Financial Services is now closed. All mail previously addressed to 25 Beaver Street should instead be sent to the main DFS mailing address below.

Main Office

New York State Department of Financial Services
One State Street
New York, NY 10004-1511

Albany

New York State Department of Financial Services
One Commerce Plaza
Albany, NY 12257

Buffalo

New York State Department of Financial Services
Walter Mahoney Office Bldg
65 Court Street, Room 7
Buffalo, NY 14202

Mineola

New York State Department of Financial Services
163 Mineola Blvd.
Mineola, NY 11501

Syracuse

New York State Department of Financial Services
333 East Washington Street
Syracuse, NY 13202

Webmaster

If you have technical questions about this website or want to report an issue or a broken link please email our webmaster.

Employee Information page

This page is provided to display information for employees in the event of an emergency affecting the workplace. Information page

Updated 12/31/2013